Privacy policy
Niviz turns the photos you send us on WhatsApp into a short memory film. To do that we have to receive and handle personal information, including your photos and the people in them. This policy explains what we collect, why, who helps us, how long we keep it and what you can ask us to do.
Who we are
Niviz is operated by Maoz Chonowitz, Kibbutz Ma'ayan Baruch, Upper Galilee 1222000, Israel ("we", "us"). We decide how your information is used and are responsible for it. To make a film, use the Niviz chat on WhatsApp at +972 55 263 6039. For questions, problems, refunds or privacy requests, message the founder directly on WhatsApp at +972 52 379 1694, or reach us by email at maozch@gmail.com.
What we collect
| Information | Why we need it |
|---|---|
| Your WhatsApp phone number and profile name | To talk with you, send your preview and deliver your film. |
| Your messages to us | To understand what your film is about and which names, places or dates you want in it, and to answer your questions. |
| Your photos, and the people and places shown in them | To make your film. We use every photo you send, in your order. |
| Order details: photo count, price tier, preview and delivery status, your free change, and whether you used a promo code | To run your order and keep basic business records. |
| Style choices of your film: the kind of film (for example a birthday or a food menu), the music and font it used, whether you changed the music and whether you bought the film | Counted together with other films, to choose better starting music and styles. We only look at totals, never at one customer's choices, and this never includes your photos or messages. |
| Payment status from PayPal: whether you paid, the amount and a transaction reference | To release your clean film and handle refunds. We never receive your card or bank details. |
| Basic technical records, such as when a step of your order ran and whether it succeeded | To keep the service working and fix problems. These records do not contain your photos or the text of your messages. |
We do not use your photos or messages for advertising, we do not sell them, and we do not use them to train any model. We do not use face recognition: to frame a photo we only look at where people are in it, never at who they are.
You are not required by law to give us any of this information. Without your phone number and photos we cannot make or deliver your film.
Showing your film on our website
After a free film made with a promo code, we ask whether we may show it on our website as an example for other customers, and we may ask other customers the same. We only show a film if you reply YES. If children appear in it, a YES means you are their parent or guardian. You can change your mind at any time: reply REMOVE and we take the film down within a day and delete the copy we kept for the website. A film shown on the website can be seen, and copied, by anyone who visits it.
Our legal reasons for using it
- To provide the service you asked for (performing our agreement with you): your number, messages, photos and order details.
- Legal obligations: keeping payment and accounting records.
- Legitimate interests: keeping the service secure and working, and handling disputes.
- Consent, where the law requires it. You can withdraw consent at any time by messaging us.
Who helps us (processors)
We use a small number of service providers. Each one receives only what it needs for its task.
| Provider | What it does | What it receives |
|---|---|---|
| Meta Platforms (WhatsApp Business Platform) | Carries messages and media between you and us. | Your number, profile name, messages, photos, and the preview and film we send you. |
| Anthropic | Helps our WhatsApp chat understand and answer your messages, and helps plan the film: where the people are in each photo (so nobody is cut off), the title and short captions describing what the photos show. | The text of your messages in the Niviz chat, small lower resolution copies of your photos, and the description you gave us. |
| ElevenLabs | Generates the instrumental music for films. | A short text description of the music style, such as "birthday" or "light jazz for a holiday". It does not receive your photos, your messages or your name. A piece of music may be used again in other films with the same style. |
| Railway (our studio and film maker), Amazon Web Services (film rendering and our encrypted database backups, Stockholm region) and Vercel (this website) | Run our servers, store files while your film is made and delivered, and keep backups of our order records. | Your photos while they are being used, the preview and the finished film, order details. |
| PayPal | Takes your payment and handles refunds. | What you give PayPal directly, and the order amount and reference we send it. |
Some of these providers process information outside your country, including in the United States. Where the law requires it, we rely on appropriate safeguards for these transfers, such as the standard contractual clauses in each provider's data processing terms.
We may also disclose information if the law requires it, or to protect the rights and safety of people.
How long we keep it
| Information | How long |
|---|---|
| Your photos | Niviz keeps no copy of your photos. Our film maker uses working copies only while your film is being made and deletes them when that job ends; the copy used for rendering on Amazon Web Services is deleted as soon as the film is rendered, and automatically within 2 days at the latest. WhatsApp keeps media on its own servers under its own terms. |
| Messages and small photo copies sent to Anthropic | Used only to answer you and plan your film. Under Anthropic's commercial terms they are not used to train its models and are deleted from its systems within 30 days. |
| Your film plan (captions and title) | 8 days, so that your free change keeps your captions. |
| Preview and finished film | Kept for 30 days after you pay (a preview you never buy: 30 days after it was made), then deleted. Each link works for 7 days, and you can ask in the chat for a new one while we keep the film. Please save your film. |
| Our WhatsApp chat with you | 12 months, then the text is deleted from our side. |
| Backups of our order records (orders, payment status and chat text; never photos or films) | A daily encrypted copy, kept for 30 days in private storage that only we can read, so we can recover from a failure. Deletions reach the backups when the older copies expire. |
| Order and payment records | 7 years, as Israeli tax law requires. Your own words are removed after 12 months; amounts, dates and order numbers stay. |
| Technical records | Order numbers, statuses and counts, never your photos or messages. Our hosting providers keep server logs for a limited time under their own terms. |
Deleting information on our side does not remove the copies in your own WhatsApp app or on your phone.
Your rights
Depending on where you live, you can ask us to:
- tell you what information we hold about you and give you a copy;
- correct information that is wrong;
- delete your information, including your photos and film;
- stop or limit how we use it, or object to a use;
- give you your information in a portable format.
To ask, send us a WhatsApp message (for example "please delete my data") or email maozch@gmail.com. We may need to confirm the request comes from the number you used. We will confirm we received your request within 2 business days and complete it within 30 days. You can also complain to your local data protection authority.
Photos of other people and children
Your photos may show family, friends or children. When you send them you confirm you have the right to share them, and for children that you are their parent or guardian or have the permission of one. See our photo consent page. If someone shown in a film asks us to delete their image, contact us and we will delete what we still hold.
Age
You must be at least 18 to order a film. We do not knowingly take orders from children.
Security
We limit access to your photos and films to the systems and people that need them to make and deliver your film, use encrypted connections between our systems and our providers, and delete files on the schedule above. No system is perfectly secure; if a breach affects you, we will tell you where the law requires it.
This website
This website uses no cookies and no advertising or tracking scripts. It counts visits with Vercel Web Analytics, which records the page, the referring site, the country and the type of device without cookies and without identifying you. Its fonts, images and videos all come from this website itself. Our hosting provider may keep standard server logs, such as IP addresses, for security.
Changes
If we change this policy we will update the effective date above, and for important changes we will tell customers with an open order on WhatsApp.
Contact
Maoz Chonowitz, trading as Niviz, Kibbutz Ma'ayan Baruch, Upper Galilee 1222000, Israel. Email maozch@gmail.com. WhatsApp for questions and problems: +972 52 379 1694. WhatsApp to make a film: +972 55 263 6039.