Refund policy
You see your film before you pay
Every order starts with a watermarked preview of your film. You decide after watching it. If you do not want the film, you do not pay and nothing is charged.
One free change
If something is not right in the preview, choose your free change with the buttons under the preview: new music, a new title, removing up to 3 photos, removing all captions, or rewriting one caption. Everything else stays the same. We send you a new preview before you pay.
When you get a full refund
- We cannot deliver your clean film after you have paid.
- The film you receive is not the film you saw in the preview, apart from the watermark being removed.
- The film has a technical fault (for example it will not play, or photos are missing) and we cannot fix it within 7 days of you telling us.
- You were charged twice or charged the wrong amount. In that case we refund the difference.
If a caption is wrong
If a caption in the film you paid for misreads a photo, or gets a name, place or date you gave us wrong, tell us within 14 days of delivery. We correct it and send you the film again; if we cannot, we refund you.
When a refund is not given
Because you watch the full preview before paying, we do not normally refund a film that was delivered as previewed and plays correctly, unless the law where you live gives you that right. This does not affect your legal rights as a consumer.
How to ask
Message the founder directly on WhatsApp at +972 52 379 1694 (not the film chat) or email maozch@gmail.com within 14 days of delivery. Tell us what went wrong. We may ask for a screenshot or a short description so we can fix the problem first.
How refunds are paid
Refunds go back through PayPal to the account you paid with, within 10 business days of our approval. PayPal may take extra time to show the money in your account.
Contact
Maoz Chonowitz, trading as Niviz, Kibbutz Ma'ayan Baruch, Upper Galilee 1222000, Israel. Email maozch@gmail.com. WhatsApp for questions and problems: +972 52 379 1694. WhatsApp to make a film: +972 55 263 6039.